FAQ

• Why do I need a mat?
  o Click here or on the DIRTY FACTS tab on our Home page for detailed Research and Statistics.
  
  
• Where do I need to place the mats?
  o Click here or on the MAT PLACEMENT TAB on the Home page for an easy-to-use, colour-coded diagram.
  
  
• Where can I find a list of office locations?
  o Click here on the CONTACT US tab. This will show all Kleen-Tex South Africa offices as well as links to all of our Distributors & Agents across the country.
  
  
• I would like to sell the Kleen-Tex Licensed Rugby products; whom should I contact?
  o Contact Michelle Macfarlane, our National Sales & Marketing Manager on 011 706 0917 or brigitte@kleen-tex.co.za.
  
  
• I would like to purchase a mat for my business; whom should I contact?
  o Click here or on the CONTACT US tab to find a Distributor in your area.
  
  
• I would like to purchase a mat for my home; how do I find the stockist closest to me?
  o Contact Brigitte on 011 706 0917 or brigitte@kleen-tex.co.za.
  
  
• I would like to purchase an item from the Licensed Rugby Range; whom should I contact?
  o Contact Brigitte on 011 706 0917 or brigitte@kleen-tex.co.za to find your nearest stockist
  
  
• I am a Promotional or Events Management company and would like information on your promotional product range; whom should I contact?
  o Contact Michelle on 011 706 0917 (brigitte@kleen-tex.co.za) or Brigitte on 011 706 0917 (brigitte@kleen-tex.co.za)
  
  
• I would like more information…
  o Complete the form on our CONTACT US page and a member of the marketing team will contact you.
  
  
• How do I arrange artwork for my order?
  o Have a look at the DESIGN TIPS & ARTWORK PROCEDURES tabs on the Home page and then contact your Sales Representative. All contact information for our Distributors is on the link on the CONTACT US page.
  
  
• I would like to know more about the kleen-Tex Group…
  o Click here or on the WORLD OF KLEEN-TEX tab on the Home page.
  
  
• I have a COMPLIMENT, COMPLAINT OR SUGGESTION…
  o Please click here or on the tab on the Home page, complete the form and a member of the Kleen-tex team will contact you.
  
  
• I want to track my order…
  o Please contact your Sales Representative or Distributor directly. Alternatively, contact Brigitte on brigitte@kleen-tex.co.za and provide your Sales contact’s name & your Order number. She will track the order and arrange the necessary feedback.
  
  
• I want to speak to the Managing Director…
  o Contact Guy Foulds on 031 913 1780
  
  
• I would like to become an agent of the Kleen-Tex Domestic Range or Licensed Rugby Range…
  o Contact Michelle on 011 706 0917 or brigitte@kleen-tex.co.za
  
  
• I don’t know what mat to choose…
  o Follow the easy decision making links by clicking on the Products tab on the Home page or contact brigitte@kleen-tex.co.za
  
  
• How long does Artwork take to be prepared?
  o Click here or on the Artwork Procedures tab on the Home page. NB! Sometimes times may vary in very busy periods e.g. Oct/Nov/Dec
  
  
• Can I wash my mat and if so, how?
  o Click here or on the CARING FOR KLEEN-TEX MATS tab on the Home page.
  
  
• I can’t find what I’m looking for!
  o Contact Michelle or Brigitte on 011 706 0917 or brigitte@kleen-tex.co.za
  
  
• How long does it take to make a mat?
  o In general, our turn-around times are 10-15 working days from receipt of Order and Approved Artwork where necessary.
  
  
• What GUARANTEE is there on my mat?
  o Click on the HELP tab on the Home page to download a copy of our Guarantee
  
  
• How do I order samples?
  o Click on the ORDER SAMPLES/BROCHURES tab on the Home page, complete the Form and a member of our marketing team will contact you to arrange delivery.
  
  
• Does Kleen-Tex offer training to my staff?
  o Our National Sales & Marketing Manager, Michelle Macfarlane, presents ongoing training sessions, workshops and demonstrations throughout the country. Please contact her on 011 706 0917 or brigitte@kleen-tex.co.za.
  
  
• Who belongs to the Kleen-Tex family in South Africa?
  o Click here or on the WHO IS WHO? tab on our Home page. You will find an alphabetical list of staff, distributors & agents, their designations, contact numbers & email addresses.
  
  
• Who is in charge of the factory?
  o Contact John Cherry, our Operations Manager, on 031 913 1780 or john@kleen-tex.co.za.
  
  
• I have a Despatch Query?
  o Contact your Distributors directly.
  o Contact Pieter Vorster, our Despatch Manager, on 031 913 1780.
  
  
• I have a problem with the merchandising of Kleen-Tex products in my store…
  o Contact Michelle on 011 706 0917 or brigitte@kleen-tex.co.za
  
  
• I have a problem with an Invoice, Statement or Payment…
  o Contact your Distributors directly.
  o If you are a Kleen-Tex South Africa customer, contact Toni on 031 913 1780.